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  • Do you accept health insurance?
    At this time, we are only in network with Blue Cross Blue Shield. We provide you with a "Cost of Care Estimate" based on your insurance policy when you come in so you have an estimate of what your insurance covers before you incur any charges. If you have any other medical insurance, we are happy to provide you with a superbill/receipt after your visit(s). A superbill is an itemized invoice that you can submit to your insurance company for possible reimbursement or application to your deductible, depending on your insurance policy's out-of-network benefits. Please check with your insurance provider to understand your coverage and how they handle superbills.
  • Do you accept HSA/FSA cards?
    We are pleased to accept HSA (Health Savings Account) and FSA (Flexible Spending Account) cards as payment for our services. This provides a convenient way for you to use pre-tax funds to cover eligible medical expenses. However, we recommend checking with your HSA or FSA provider to confirm that our services qualify under your specific plan.
  • What is the cost of care?
    We strive for transparency in our pricing, which is as follows: New Patient Visit: $150 Follow Up Visits: $55-$85 Re-Exam Visits: $100 Admin Fee: in order to continue to meet our high standard of care, offset rising costs of healthcare administration and credit card processing fees, we have a $3 per visit admin fee. Should you choose to pay in cash, this fee is waived. We also offer packages and memberships that are often more cost-effective.
  • What can we except during our first visit?
    At your initial appointment, Dr. Guillen or Dr. Sosa will perform a thorough history review and physical examination to determine the root cause of your pain or discomfort. Afterward, they will explain their findings in detail, develop a personalized care plan specific to your needs, and answer any questions you may have. You will also receive same-day treatment from our dedicated team. Please allow 30-45 minutes for this visit.
  • Insurance Policy
    At Elite Chiropractic & Wellness, we are committed to making your experience as seamless as possible, including assisting with your insurance claims. We will gladly contact your insurance company to verify your coverage benefits. However, please note that the benefits quoted to us by your insurance provider are not a guarantee of payment. Please note: We are currently only in-network with Blue Cross Blue Shield (BCBS). If you have a different insurance provider, we are happy to provide you with the necessary documentation to file claims directly with your insurer. Additionally, many insurance policies limit the number of chiropractic adjustments covered per year. Once you reach that limit, any additional visits may be considered wellness or maintenance care, which is not covered by most policies. In cases where insurance does not cover care, our office offers affordable cash rates for those wishing to continue chiropractic treatment without using insurance. Once we receive your Explanation of Benefits (EOB) and the final claim has been processed by your insurance provider, any outstanding balance, including for non-covered services or uncovered portions of your deductible, can and will be collected. We appreciate your prompt attention to any balances that remain after insurance payment. At Elite Chiropractic & Wellness, our goal is to ensure you receive the best care possible while helping you navigate your insurance coverage with ease.
  • Financial Policy
    Payment for all services, including co-pays, deductibles, and non-covered services, is due at the time of your visit. We also require a valid debit or credit card to be kept on file to handle any outstanding balances, missed payments, or charges for non-covered services. We understand that every patient’s financial situation is different. A member of our team will sit down with you to discuss your financial responsibilities and available payment options, including flexible payment plans if needed.
  • First Visit Non-Refundable Deposit Policy
    A non-refundable deposit of $150 is required to schedule your first visit. This deposit will be applied to the cost of your initial appointment. If you do not show up for the scheduled appointment without prior notice, the deposit will be retained as a no-show fee.
  • Cancellation, Late Arrivals & No Shows Policy
    Cancellations: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. If you reschedule your appointment within that 24-hour window, the $30 fee will be waived. However, if you cancel without rescheduling, the $30 fee will apply, as it can be difficult to fill that spot on short notice. We understand that life can be unpredictable, so we offer each patient one free late cancellation as a courtesy for unexpected situations. Late Arrivals: We will accommodate late arrivals up to 15 minutes past your scheduled appointment time. However, please be aware that you may be asked to wait, as we prioritize patients who arrive on time. If you arrive more than 15 minutes late, we may need to reschedule your appointment to ensure we provide timely care to all patients. No Shows: If you do not show up for your scheduled appointment without prior notice, a $50 fee will be charged. This fee is necessary as the reserved time could have been offered to another patient. Please be mindful of our schedule and contact us in advance if you need to cancel or reschedule.
  • Heroes' Discount Policy
    We are proud to offer a 10% discount to military personnel, nurses, teachers, and first responders as a token of our appreciation for your dedication and service. This discount applies to all services at our clinic as a small way of saying thank you for the important work you do.

Chiropractor New Braunfels

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